Monitoring - A fix has been implemented and all sites have recovered. We will continue to monitor.
Mar 28, 2024 - 11:48 EDT
Identified - The issue has been identified and we are working on a fix.
Mar 28, 2024 - 11:23 EDT
Investigating - Hello RL6 Hosted Customers,

We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message.

Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/

If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved.

We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible.


Thank you,

The RLDatix Team

Mar 28, 2024 - 11:22 EDT

About This Site

Monthly Maintenance Reminder For RL6 Hosted (Managed)
System patching occurs every 3rd Sunday of every month during the time frame listed below. Quite often a reboot of the system is required to complete the installation process.

Schedule:
Every 3rd Sunday of every month.
Start Time: 10:00 PM (EST)
End Time: 02:00 AM (EST)

RL6 Hosted (Managed) Operational
EASTERN Time Zone ? Operational
CENTRAL Time Zone ? Operational
MOUNTAIN Time Zone ? Operational
PACIFIC Time Zone ? Operational
TEST (ALL Time Zones) ? Operational
TRAINING (ALL Time Zones) ? Operational
ARIZONA Time Zone ? Operational
HAWAII Time Zone ? Operational
RL6 Cloud Operational
US - Testing Operational
US - Production Operational
RL6 US Hosted Optum Operational
RL6 US Hosted Optum (Production) Operational
RL6 US Hosted Optum (Test / Training) Operational
RL6 US Hosted AWS Operational
RL6 US Hosted AWS (Production) Operational
RL6 US Hosted AWS (Test) Operational
RL6 US Hosted AWS (Training) Operational
Datix Web US Production Operational
Datix Web US Production Operational
RL6 on Catalix Operational
Test Environments Operational
Production Environments Operational
Risk & Safety Operational
Test Environments Operational
Production Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2024
Resolved - This incident has been resolved.
Mar 28, 11:47 EDT
Update - All Production environments are operational again.
Mar 5, 23:32 EST
Update - We will be doing some maintenance on our systems in order to stabilize them. Environments may be down during this time.
Mar 5, 15:48 EST
Update - This incident has been fixed for production environments. Test environments could be down for the next 12 hours. We will continue to monitor.
Mar 5, 03:55 EST
Monitoring - RL6 on Catalix environments are operational.
Mar 4, 21:49 EST
Update - We are continuing to work on a fix.
Mar 4, 15:59 EST
Identified - The issue has been identified and we continue to work on a fix for this issue.
Mar 4, 14:03 EST
Investigating - Our monitoring has identified an issue and we are investigating.
Mar 4, 13:17 EST
Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024
Completed - Extended to 8am due to unforeseen circumstances. System Upgrades need more time to complete.
Update 6:51 am - Eastern websites are now online - upgrades are completed

Mar 18, 06:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:01 EDT
Scheduled - Hello RL6 Hosted Customers,

****EXTENDED MAINTENACE TO PERFORM UPGRADES**** (8Hrs)
*****ONLY Eastern Time-zoned Servers will be affected*****

Please be aware that our systems may be periodically unavailable due to scheduled maintenance. During this period RLDatix will perform necessary maintenance or fixes, and servers may be restarted. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. All customers hosting an application with RLDatix will be affected.

RLDatix requests that customers stop sending ADT messages 1 hour prior to the maintenance window and begin to send messages after the maintenance window has completed.

To see this maintenance period in your own local time zone, refer to: https://www.timeanddate.com/worldclock
For updates, visit the RL6 Hosting Status Page, located at:
https://rl6-hosting-status.rldatix.com/

Note: Server maintenance will continue to occur on the third Sunday of each month.

Thank you,
The RLDatix Team

Mar 12, 17:40 EDT
Completed - The scheduled maintenance has been completed.
Mar 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 EDT
Scheduled - Hello RL6 Hosted Customers,

Please be aware that our systems may be periodically unavailable due to scheduled maintenance. During this period RLDatix will perform necessary maintenance or fixes, and servers may be restarted. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. All customers hosting an application with RLDatix will be affected.

RLDatix requests that customers stop sending ADT messages 1 hour prior to the maintenance window and begin to send messages after the maintenance window has completed.

To see this maintenance period in your own local time zone, refer to: https://www.timeanddate.com/worldclock
For updates, visit the RL6 Hosting Status Page, located at:
https://rl6-hosting-status.rldatix.com/

Note: Server maintenance will continue to occur on the third Sunday of each month.

Thank you,
The RLDatix Team

Mar 12, 17:41 EDT
Mar 17, 2024
Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.